Various Jobs at Citibank, Lowongan Bank Juni 2008

Citibank

Career Opportunities

A Career with Citibank has much to offer. Citibank provides professional challenges and opportunities to excel in the world of banking. We are the most respected global financial services firm, with the broadest distribution, the best brand, and the broadest array of products.


1. Customer Care Center (CCC) Manager
(Jakarta Raya - Jakarta)

Responsibilities:
Responsible to manage media exposure and service Indicators.
Provide awareness to critical stakeholder through best practice sharing
Provide thorough root cause problem analysis, feedback, solution & process improvement opportunity to process owners
Ensure escalation of problem lead to Litigation or Media complaint to accordingly.
Effectively communicate customer problem & manage customer expectation through proactive communication.
Actively monitor problem investigation process by each process owner to ensure timely problem solution.

Requirements:
Has 5 – 10 years of successful experience in Customer Care & customer complaint handling.
Holds minimum a Bachelor’s degree from a reputable university.
Shows strong verbal & written communication skill
Proactive, solution oriented, & strong problem analysis skill.
Fluent in English, both written and verbal.
Have a good understanding of end-to-end process in Bank products.
Strong project management skills and enjoys facing challenges in a fast-paced, multicultural working environment.



2. Service Survey & Programs Communications Officer
(Jakarta Raya - Jakarta Selatan)

Responsibilities:
Manage the end to end process for Service Communications and Programs
Manage internal customer satisfaction survey fieldwork and result reporting as a regular customer satisfaction check as well as to ensure newly established critical processes are implemented according to their expectation
Coordinate the Customer Satisfaction & Loyalty Measurement Survey preparation, fieldwork coordination and action plans follow up with Regional Office, Business Heads and all process owners.
Manage Total Quality Communications (design, frequency distribution, content)

Requirements:
Has more than 1 year of successful experience in conducting full cycle customer service survey, communication, & program management,
Holds minimum a Bachelor’s degree from a reputable university.
Shows strong verbal & written communication skill
Proactive, solution oriented, & strong problem analysis skill.
Fluent in English, both written and verbal.
Have a good understanding of end-to-end process in Bank products.
Strong project management skills and enjoys facing challenges in a fast-paced, multicultural working environment.


If the above criteria suits you, please send your comprehensive resume within 10 days from today with recent photograph to : yosafat.marhasak.hutagalung@citi.com
Closing Date: 6-6-08