Telecomunication Jobs at Paracom Communications Co., Ltd

Paracom Communications Co., Ltd. based in China is an outsourcing services provider striving to supply first-class and professional services for customers in China and abroad.

Our outsourcing services include call center (primarily in technical support), software development, hardware product testing (primarily in networking equipments), web-based system development, and human resource outsourcing.

We have the world's leading CTI communications platform, and the core switching system applies IP network-based telephone exchange equipment provided by the well-known IP PBX equipment suppliers-Altigen, which ensure the voice quality and the reliability of call center system, and meanwhile, effectively reduce the communication cost of customers.

In addition, we own a large number of knowledge professionals, IT specialists, senior management team, the selected multi-lingual professionals, and with continuously improved training and upgrade mechanism built into our human resource system. Paracom has continued to provide better quality and value-added services as its primary goal.


Goal:

Provide customers with high-quality services in a professional manner;

Become the preferred partners of our customers in the targeted market;

Become the best BPO and ITO outsourcing services provider in the industry;



Mission:

Provide customers with professional and highly value-added one-stop outsourcingservices;

Become customers?core partner in IT industry and provide them with high-quality ervices;

Provide employees with good working environment and help to better develop their entials;



Benefits

At least 3 years of employment contract with 3 months of probation period (monthly pay is 80% within probation period).



Other benefits:

1. When personal information is fully prepared, the company will apply the China work VISA and residence permit for foreign personnel.

2. Inclusive of accommodation expense (house rent and utilities is claimable within budget).

3. After probation period, food allowance is provided (RMB 10/day);

4. Annual performance bonus is related to the result of performance appraisal. Appraisal period starts from March of each calendar year and ends in February of next calendar year (12 months). The bonus is maximally amounted to 80% of the monthly pay.

5. Variable shift allowance (if any) is applicable. An annually merit increase/salary rise is usually within 10% of monthly pay, and the variance is based on the overall operations performance.

6. Inclusive of statutory insurance for both Chinese and non-Chinese citizens (Insurance coverage - Hospital & Surgical).

7. Holiday bonus is offered twice a year (RMB 500/person/holiday). .

8. Misc: Inclusive of annual event and team building activities.

9. Annual leave (Pay Time Off) for the first year is no more than 5 days, and for the second year is no more than 10 days, based on the date of employment.

10. Maternity leave, Marriage leave, and Medical leave is applied to the local laws.

11. Oversea travel claims is not available.
Product Support Representative (PSR)

Responsibilities

1. Responsible for product technical support for customers after-sale, via the hotline (Indonesia standard language) or e-mail, diagnose and resolve the problem in the process of installation and use of the product;

2. By searching and reading technical documentation (solution), or reproducing customer networking in the Lab, guide customers to remove obstacles and complete the product installation and configuration;

3. Handle customer inquiries and complaints, summarize relevant information during the support, make report, analyze and process;

4. Committed to achieving all the work targets set by the company, and improve customer satisfaction.


Job LocationProvince:


Shenzhen, China

No. of Position:


3

Salary:


6 500 000- 8 600 000 IDR



Qualifications

1. Diploma or College degree or above, familiar with computer;
2. Outstanding expressing and communication skills, good sense of service and attitude;
3. Local Accent;
4. Experience of customer service (such as hotline or call center work experience) or technical support after-sale experience is a plus;
5. Excellent English reading and writing ability (technology class) is a plus;
6. Be able to work well under pressure, good ability of learning, analyzing and solving problems;
7. Good communication and collaboration ability, team spirit; motivated and responsible;
8. Computer, network, electronic information, English, education or information dissemination, and other majors / work background is permissible;
9. Working Hours: Monday to Friday, from 9:00-18:00, with 1 hour lunch break, holidays is according to Thailand legal holidays.



Apply for this position please contact Alice or Karl;

Email : 862796925@qq.com



How to Apply

Please send your resume in English to our email box as below:

email:862796925@qq.com

qq: 862796925

msn: moon822_81@hotmail.com



Contact

Alice

20th floor, Wenwei Building, Gang Xia, Futian District, Shenzhen

City,Guangdong province, China

Overseas 51800

Tel : 0086-13580574388



Email : 862796925@qq.com

Website : www.paracom.com.cn/EN/index.html