31 october 2007
Electronic Data Systems IT Services (Malaysia) Sdn Bhd
EDS, the leading pure-play global services company, provides strategy, implementation and hosting for clients managing the complexities of the digital economy. EDS brings together the world's best technologies to address our clients’ critical business imperatives. We help clients eliminate boundaries, collaborate in new ways, establish their customers' trust and continuously seek improvement. In fact, everything we do helps enterprises win in the digital economy.
Requirements:
Required language(s): Bahasa Indonesia, English (Speak, read and write)
Relevant experience or education in Information Technology service delivery.
Experience working in Help Desk or Customer Service Support environment is an added advantage.
Able to work on shift
Applicants must be willing to work in Cyberjaya, Malaysia.
Responsibilities:
To support the contractual service level in the achievement of prompt response, high level customer service and technical first contact support.
Clearly articulate customer requirements and interface with a variety of EDS second level teams/service provider groups.
On phone diagnostics and troubleshooting
Liaising with Service Provider Groups and external vendors
Ensuring appropriate process standards are met and maintained
Accurate documentation of calls and problems
Initiate problem management workflow process
Identification of areas of process improvement
Actioning of requests and the delegation of related tasks to the appropriate areas
For more information, please visit our website at http://www.edscareers.com
Wednesday 31 October 2007
Job Vacancy as Technical Helpdesk Level 1.0 - Bahasa Indonesia
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